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January 6, 2018

Desperately Seeking Field Consultants

How can McDonald's Corp. be short on Field Consultants? This has to be a 
deliberate act. Were the former Field Consultants too easy on  McDonald's 
Operators?

Or, is this an effort to pirate away the long term employees of McDonald's Operators?

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  • From Glassdoor.com
  • From Portland ME
MCD Field 

McDonald’s is looking for a Field Operations/Franchise Business Consultant for the New England region. The role consults with an assigned group of Owner/Operators to deliver QSC superiority and improved customer experience, in order to maximize sales, guest counts, and cash flow. A successful Consultant will consistently demonstrate McDonald's values and leadership behaviors to build positive business relationships with key stakeholders including Owner/Operators, Corporate and Functional Partners for the primary goals of delivering a great customer experience. The role will report to a Field Service Manager. 

This role is based in Portland, Maine. 

Requisition Number 5744BR 

Country United States 

EOE Statement McDonald’s Corporation is an equal opportunity employer committed to a diverse and inclusive workforce. 

Job Type full-time 

Minimum Requirements

· 5+ years of Restaurant Operations experience at the Supervisor level managing more than one location- Quick Service/Quick Casual Industry Preferred. 

· Business Degree 

· Ability to Communicate Effectively and Build Relationships 

· Strong Business Writing Skills 

· Quick Learner 

Benefits

A job with McDonald’s offers the flexibility you need to succeed at work, and the experience it takes to grow into a Leader! Other Benefits include for this role include: 

Highly Competitive Salary and Bonus program 

· Company Car including Fuel card and Insurance 

· Company- Matched 401k Savings Plan 

· Company paid Cellphone 

· Tuition Assistance 

· Highly Competitive Medical/Dental/Eye/Life Insurance Packages 

· Company Laptop 

· World Class Paid Time off Program 

· Earned Sabbatical Time 

· Professional Development Resources 

· Access to Diversity Networks 

State Maine 

Responsibilities

· Conducts restaurant evaluations (i.e. ROIP) for assigned Owner/Operators including consulting with the Owner/Operators to develop agreed upon action plans to address restaurant system opportunities. 

· Identifies priority Owner/Operators and restaurants based on Quality/Service/Cleanliness (QSC), customer facing metrics and demand potential. 

· Consults collaboratively with each Owner/Operator to improve execution of restaurant systems and to deliver short and long term business results (QSC, customer facing metric and demand potential). 

· Recommends and coordinates assistance from regional support staff and peer Owner/Operators to optimize business results when appropriate (e.g. construction, finance, real estate, training, HR, marketing, technology, and other subject matter experts). 

· Proactively provides recommendations to Owner/Operators on how to leverage resources and opportunities to improve business results (e.g. new initiatives, upgrading equipment, new technology advantages) 

· Provides feedback and support (e.g. Owner/Operator training, system information) to Owner/Operators to ensure Gold Standard Execution of Local Store Marketing (LSM) and national marketing initiatives across all restaurants in the Owner/Operator organization. 

Operator Relationships 

· Utilize consulting skills, critical thinking, franchisor resources and experience to diagnose root cause(s) for QSC opportunities and deliver appropriate recommendation(s) to resolve. Provide appropriate support (i.e. coaching, collaborative or resource referral) based on recommendations. 

· Demonstrates knowledge of the National Franchising Standards and applies to hold Owner/Operator accountable to consistently meeting franchisor standards. Includes providing consulting support to Owner/Operator to cure and improve compliance. 

· Offers feedback, based on quantitative and qualitative information, to provide current recommendations on growth and rewrite status to the Field Service Manager based on the 6 national franchising standards. 

· Provide feedback and assists in the evaluation of assigned Owner/Operator candidates as needed. 

Job Title Franchise Business Consultant 

City Portland

7 comments:

Anonymous said...

The experienced consultants have all been let go because due to their longevity they were too highly paid. New consultants can be brought onboard on the cheap. Just Easterbrooks plan on removing "Legacy" employees and operators. (I was told this by a CURRENT consultant)

Anonymous said...

Once you sell most of the McOpCos, the pool to draw talent from shrinks drastically. Im surprised they havent outsourced Consulting like they have outsourced Food Safety

Richard Adams said...

No doubt, and there's another factor. When McDonald's is lead by a management team with no operational or restaurant background the know-nothings work to get rid of the people who know more about the business than the people "at the top". We saw this during the Greenberg years when, during his many reorganizations, he targeted the long-term operations guys for early retirement.

Anonymous said...

In our region, Consultants all have 50+ stores each. No way they can do that many stores and still make a legitimate contribution to the store. Our service fees are a waste of money

Richard Adams said...

File this topic under: "Erasing McDonald's history".

Anonymous said...

Why do they need a Business Degree? BC's come in with a message from their boss they are not allowed to think on their own and they fill out forms and deduct points from 100? I have swing managers with more experience and could do a better job.

Anonymous said...

·" Demonstrates knowledge of the National Franchising Standards and applies to hold Owner/Operator accountable to consistently meeting franchisor standards. Includes providing consulting support to Owner/Operator to cure and improve compliance.

· Offers feedback, based on quantitative and qualitative information, to provide current recommendations on growth and rewrite status to the Field Service Manager based on the 6 national franchising standards.

· Provide feedback and assists in the evaluation of assigned Owner/Operator candidates as needed."

The last four paragraphs are ludicrous. The point made above is they are recruiting someone with about as much knowledge of our business as the "snowflakes" in Oakbrook. I suspect they are looking for "Hatchet Men" who are not intimidated by O/O's with 20-30 years of McD experience.