January 9, 2018

Deep Thoughts on Field Consultants

For decades McDonald's operations people progressed from McOpCo store management
to McOpCo supervisor to field consultant. The consultant level acted as a filter to select those who had the qualifications to work with McDonald's franchisees in future positions.

Not everyone with solid store operations experience has the temperament or persuasive 
skills to work with franchisees. A trial run in field service kept the wrong people from moving up the corporate ladder. 

Most importantly, the previous system sorted out the worst consultants - the "control freaks". People who thought they could treat McDonald's Operators like McOpCo store managers.

But today, McDonald's is developing a new culture of control freaks. Not only are control freaks preferred, but they are hired off the street and placed in the highest positions in 
the company.

Speaking of Dunkin'

Former McDonald's guy Dave Hoffman has hired former McDonald's zone president 
Rick Colon.

Dunkin' press release is HERE

January 6, 2018

Desperately Seeking Field Consultants

How can McDonald's Corp. be short on Field Consultants? This has to be a 
deliberate act. Were the former Field Consultants too easy on  McDonald's 

Or, is this an effort to pirate away the long term employees of McDonald's Operators?


  • From Glassdoor.com
  • From Portland ME
MCD Field 

McDonald’s is looking for a Field Operations/Franchise Business Consultant for the New England region. The role consults with an assigned group of Owner/Operators to deliver QSC superiority and improved customer experience, in order to maximize sales, guest counts, and cash flow. A successful Consultant will consistently demonstrate McDonald's values and leadership behaviors to build positive business relationships with key stakeholders including Owner/Operators, Corporate and Functional Partners for the primary goals of delivering a great customer experience. The role will report to a Field Service Manager. 

This role is based in Portland, Maine. 

Requisition Number 5744BR 

Country United States 

EOE Statement McDonald’s Corporation is an equal opportunity employer committed to a diverse and inclusive workforce. 

Job Type full-time 

Minimum Requirements

· 5+ years of Restaurant Operations experience at the Supervisor level managing more than one location- Quick Service/Quick Casual Industry Preferred. 

· Business Degree 

· Ability to Communicate Effectively and Build Relationships 

· Strong Business Writing Skills 

· Quick Learner 


A job with McDonald’s offers the flexibility you need to succeed at work, and the experience it takes to grow into a Leader! Other Benefits include for this role include: 

Highly Competitive Salary and Bonus program 

· Company Car including Fuel card and Insurance 

· Company- Matched 401k Savings Plan 

· Company paid Cellphone 

· Tuition Assistance 

· Highly Competitive Medical/Dental/Eye/Life Insurance Packages 

· Company Laptop 

· World Class Paid Time off Program 

· Earned Sabbatical Time 

· Professional Development Resources 

· Access to Diversity Networks 

State Maine 


· Conducts restaurant evaluations (i.e. ROIP) for assigned Owner/Operators including consulting with the Owner/Operators to develop agreed upon action plans to address restaurant system opportunities. 

· Identifies priority Owner/Operators and restaurants based on Quality/Service/Cleanliness (QSC), customer facing metrics and demand potential. 

· Consults collaboratively with each Owner/Operator to improve execution of restaurant systems and to deliver short and long term business results (QSC, customer facing metric and demand potential). 

· Recommends and coordinates assistance from regional support staff and peer Owner/Operators to optimize business results when appropriate (e.g. construction, finance, real estate, training, HR, marketing, technology, and other subject matter experts). 

· Proactively provides recommendations to Owner/Operators on how to leverage resources and opportunities to improve business results (e.g. new initiatives, upgrading equipment, new technology advantages) 

· Provides feedback and support (e.g. Owner/Operator training, system information) to Owner/Operators to ensure Gold Standard Execution of Local Store Marketing (LSM) and national marketing initiatives across all restaurants in the Owner/Operator organization. 

Operator Relationships 

· Utilize consulting skills, critical thinking, franchisor resources and experience to diagnose root cause(s) for QSC opportunities and deliver appropriate recommendation(s) to resolve. Provide appropriate support (i.e. coaching, collaborative or resource referral) based on recommendations. 

· Demonstrates knowledge of the National Franchising Standards and applies to hold Owner/Operator accountable to consistently meeting franchisor standards. Includes providing consulting support to Owner/Operator to cure and improve compliance. 

· Offers feedback, based on quantitative and qualitative information, to provide current recommendations on growth and rewrite status to the Field Service Manager based on the 6 national franchising standards. 

· Provide feedback and assists in the evaluation of assigned Owner/Operator candidates as needed. 

Job Title Franchise Business Consultant 

City Portland

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