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December 22, 2020

McMea culpa

McDonald’s U.S. president vows to improve communication with franchisees
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14 comments:

Anonymous said...

The speed of the reaction and the unity of the franchise system clearly took the company by surprise."

That is what organized franchisee unity creates, a realization by corporate that the franchisees own all of the business.

Anonymous said...

Considering recent history this will be very interesting. How about a session with the tech vendors, top management and the NOA leadership. Providing documentation that has been requested.

Richard Adams said...

"a realization by corporate that the franchisees own all of the business"

That's why it's frustrating when franchisees treat the CEO like he owns the company and the brand.
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Anonymous said...

Words have not transitioned to any positive action. Dont be fooled by simple statements, followed by more under deliverables.

Anonymous said...

Hello!

The Wolves (Meek socialist UK Joe & Liberal Chris K, I have never worked in a restaurant or within a franchisee environment ..: ill equipped McDonald’s CEO and one who clearly stated our three legged stool in not unique are in the hen house!

McDonald’s franchisees - The time has come to continue to unify, get Wall Street’s attention and send McDonald’s corporate leadership down the road. Enough is enough with their bully approach and total disdain for the franchisee community. Clearly McDonald’s senior management has pooped in their mess kit!. Time for corporate folks to invite franchisees with all the financial risk to have a token of a seat at the table of listening for understanding.

Ray Kroc said long ago- we are are in this together and none of us is wiser than the other when he said, “None of us is better than all all of us.” McDonald’s corporate stock bias leadership would be wise to abide by Ray Kroc’s sage advice. Wake up and talk without all the corporate lingo and embrace the real world dynamics. Quit trying to impress us with your baseless metrics that are manipulated toward your selfish benefit.

McDonald’s paid leadership - your arrogance is disgusting. You don’t have all the answers. None of us have all of the answers. However, working in collaboration, we will have a much better success ratio. The time has come for you and your arrogance to step aside.

Anonymous said...

All reasons why it is essential for every owner to join the NOA. Corp is trying to splinter us to win their way. The only viable opposition and representation is the NOA ! 55 cents a day is a miniscule price to pay for protecting your equity.

If you dont join, dont complain. You have already surrendered to the company and its greed.

Anonymous said...

Hey Joe-try being HONEST with us and come armed with FACTS before you jack up fees and give us the shaft. By the way, why do we pay Uber a 20% commission, and Door dash a 15% commission when grocery stores only pay them 9% ?????? Perhaps you are getting kickbacks to afford that million dollar mansion you just bought? Some partner !

Anonymous said...

The only reason MCD didnt collect the tech fees in 2017 was to pull the wool over our eyes to approve the BBV2020 reinvestment boondoggle.

Anonymous said...

Most of bbv2020 was a con job. Thats where Chris K. learned how much he could get away with dealing with McD o/os.

Anonymous said...

Other brands are forcing the third party delivery companies to pass the commission on to the customers and pay only a 3.9% fee. Baisically the restaurants are paying only the credit card charges of Uber Ears and Grubhub etc.

MCD had the clout to force that so why didn’t they?

Anonymous said...

You can blame the BBV2020 fiasco on the old NLC lead by Juan and Sue who rubber stamped everything MCD wanted.

SMH

Anonymous said...

With this fiasco, hours have turned into days and days have turned into weeks. Soon turning into months, with little to no result or resolutions.

How easy it is to lose momentum.

Fill the demand, or take the next step.

Anonymous said...


Funny we are paused and System Leadership just keeps throwing out their communications. Like inviting Owner Operators to hear more from them hidden within a message of "Fostering Community". Guess the lawsuits from the African American ex-Owner Operators are really giving them some worries. Hold the line Owner/Operators support NOA and just say no !

Anonymous said...

But wait, the next scheme that will cost you $500,000 per restaurant(plus a monthly fee for a tech something or other that doesn't work) will save the day!