"McDonald's initial responses to the crisis have angered franchisees. They want McDonald's to forgo rent payments and other franchisee fees for three months, but McDonald's offered only to defer collections for three months. Leaked communications between the company and an independent organization representing 1,200 franchisees reveal escalating animosity."
"But McDonald's could do more for franchisees. Ozan emphasized that the company has plenty of liquidity, with $5 billion in cash and access to billions more in credit. McDonald's continues to pay $3.5 billion in annual dividends."
Joe's column quotes from both the Howard Penny letter and the Kalinowski survey.
> McDonald's CEO must fix strained relationship with franchisees
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