February 1, 2018

Talking Operations - With Zero Operations Knowledge

Someone named Lucy Brady is suddenly an expert on McDonald's food quality and thinks
30-minute old fries are a good thing. She'll be shocked to learn about the short holding 
time for fries at the fry station, and that's under heat lamps.

5 comments:

Anonymous said...

a TEN MINUTE FRY IS MARGINAL AT BEST. a THIRTY MINUTE FRY IS COLD

Anonymous said...

Dont worry LUCY BRADY. Easterbrook and Chris K do not have any OPS experience either!

Richard Adams said...

With this gang in charge OPS experience is a liability.

Anonymous said...

Stunned at the McD rhetoric. Delivery needs to come with oven instructions and tell the customer to start heating the oven as soon as they order.... or who hasn't found a few fries in the bag the next day and just wolfed them down?

Anonymous said...

We need to speed up our service but there is absolutely nothing coming that will do
that. My customers are not telling me they want to sit down and have a meal. My
customers are telling me ‘get me my food fast.’ My drive-thru percentage is over 70%
and that is with an interstate restaurant in the mix.