Chick-fil-a keeps it simple, introduces very few new prodcuts over the years which gives them time to focus on hospitality and operations. We have new and promotional items every month, endless seed store meetings, we bring in new drinks, promotional drinks, new sandwiches, promotional sandwiches etc. etc. you wonder why our operations, quality, speed of service, order accuracy and hospitality all suffer. Everybody in Oak Brook (or is it Chicago now?) has their own idea how to better the brand and just throws it at the restaruants to execute we'll see how that works over the next few years.
Corporate is forcing all kinds of new equipment, products, Major Remodel Projects, interior refreshes, with little regard if any regard for cash flow. In addition, all the new products and promotions – app sales, etc. – are driving some crew and managers to leave McDonald’s due to the difficulty and stress of the job.
Let your NLC & Set team reps know. Corporate ideas, operator led and endorsed.
NLC & SET teams? you're kidding, right? Toothless!
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