JACK franchisees independent franchisee association version of NOA joined the Coalition of Franchisee Associations a little over 1 year ago, and subsequently starting getting its way with its franchisor. The franchisees were unhappy with top management. Now all of the top positions have been replaced, culminating with the CEO. MOST IMPORTANTLY, theur business has turned sharply better while getting its way.Gee, I wonder where they learned how to get that done?
Foam cups keep coming up for discussion in field offices. At some point, we need to say "hey, the answers are in the room" and actually listen to the room of operators.Bring back FOAM!MMGA!Join the NOA!
Improvement will never happen as long as we have a parade of clowns in parent and the regions who do not have any understanding of McD"s CORE business. How can you expect a team with a zero understanding of the concepts and Products upon which the mighty triumvirate worked so hard to establish in the 50's and 60's, to make intelligent operating/marketing decisions. We have disproven the worth of "I've got a good idea" when it is advanced by someone who lacks a basic understanding of the business. The articles continues to prove the importance of a strong NOA.
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