The first McDonald's franchise I operated was in a growing suburb
of San Diego. The local high school was bursting with students
and every household contained at least 1.5 teenagers. This was
great for staffing the restaurant but there sure were a lot of crew people's "friends" hanging around the place. The first week I was working in the store I observed several instances where a
drive-thru crew person would be running an order out to a
parked car and bumps into one of their "friends" at the door of
the restaurant. The crew person hands the order to their "friend"
and asks them to take the order out to the blue Chevy.
The second time this happened I called an emergency drive-thru
meeting to establish that no one touches the food in any way
except myself, my employees, and the customer.
I can't imagine running a McDonald's (or any kind of restaurant) and handing a prepared order to a complete stranger, a person with no accountability to me or my business, who
would eventually deliver it to my customer.
Change is difficult and every franchise system program has pluses and minus for the franchisee. But this is the first program in McDonald's history where the McDonald's
Operator has nothing to gain and a lot to lose.
Or is there an upside here for McDonald's Operators?