October 18, 2014

McDonald's Innovation Center Goal: Better service?



Somehow "innovation" at McDonald's usually slows service.

                   McDonald's Innovation Center goal: Better service - Chicago Tribune
.

1 comment:

Anonymous said...

As long as "innovation" idea decisions are made by McD officers (like Thompson) with little to no in-store operational experience, you can be assured that it will harm, not help service.

Don Thompson needs to GO, and he needs to take the recent hires from outside the QSR industry with him.