Coalition of Franchisee Associations

January 14, 2020

These Days a 75% Grade for Quality and Service is OK

Nearly 25% of third-party deliveries disappoint, study finds


Anonymous said...

And the kicker in all this is that when the Order goes south, you get a chargeback, so you are giving the food away for FREE! And of course, MCD still gets rent and service fees on the. Original total.

Anonymous said...

Per OPNAD approved drivethru service vote for 60 second service as COOPs push 2 for $4 breakfast items, $1 McMuffins... and $1 coffee Any Size coffee. Can now be topped off with a free sandwich for missing times and added labor cost trying to save the food cost.

Are you loving it yet? No? Dont worry, next quarter it will be a lunch guarantee, with 2 for $5, with COOP 2 for $4 ADB, $3 basket of fries and BOGO shakes.. 60 seconds! Ready!

The real race... how fast operators get to bankruptcy court, so corporate can buy back those newly renovated stores at pennies on the dollar.


Anonymous said...

Still need to ask, if this is such a greater deal - why isn't it Rent fee for the first 3 years when it rolls out? Skin in the game. Its the easiest way to understand the value of a platform, or at least the franchisors belief in it.

Operators suffer from drivers eating product, causing delays and other items. The program needs an acceptance program, where the DRIVER signs off responsibility. Once it leaves the store, its no longer the restaurants issue.

People simply having the option to chargeback is an unacceptable risk - turn off the machine.

Who negotiates these Service Level Agreements? How can one operator on a team hold such power over a franchisee financial viability? NFLA and OPNAD is a farce and most tactics they use most likely violate individual state corporate law.

Anonymous said...

The ONLY answer to these exponentially rising chargebacks is simple.


.55 cents a day is cheap insurance to protect your PROFITS and EQUITY!