I got the feeling watching Chris K. in that last video that he truly thinks he knows more than he does and the operator objections and recommendations are an irritant to be ignored. I think he feels threatened by the new operator organization and will in some way retaliate. The Board of Directors should be concerned about the operator response to his tactic's and if it keep's up they may just tell Easterbrook to move him out.The MCD system can't afford to have this animosity between the operators and management. Right now the only way to stop it is to stop the tactic's and methods being used by Chris K. He is dead wrong about so many things but I don't think he will ever admit it. The operators must hold the line and not yield to this new found politeness we are beginning to see. I think he is a snake and will strike hard when he can.
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