Hopefully McDonald's Operators will work the bugs out of the program and service
But in the middle of this change Oak Brook comes up with the idea of deep discounting
QPCs? An operational change is screwing up service times so Oak Brook wants to vastly multiply the number of HOTGs sold or given away?
Congratulations to OPNAD for rejecting the idea.
It becomes more obvious every day that the lack of real restaurant experience among
those in upper management has potential to do great harm to the McDonald's system.
McDonald's corporate employees should be encouraged to visit some real McDonald's restaurants. Time some customers, wait for some product, stand around waiting with real McDonald's customers.
According to the mapping function on mcdonalds.com there are 14 McDonald's locations within five miles of Oak Brook. And, about the same number can be visited on a leisurely
walk from the new Chicago headquarters to Navy Pier.
These corporate aristocrats need to get out of their safe spaces and experience what's happening in real McDonald's restaurants.