April 18, 2014

Restaurants Focus on Throughput as a Growth Strategy

Restaurants focus on throughput as a growth strategy - NRN

This article quotes from one of our Operator surveys:

 “The problem is not how to best ‘work around’ menu complexity, but how to eliminate it,”
said one unnamed franchisee in Kalinowski’s report. “Our business is far too difficult to 
manage, especially for folks who are new to the system. … This has significantly affected 
service times, employee morale and retention. Guys at the top need to figure this out, and fast.”
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