Unionized Starbucks employees want to dictate promotional activity. Got me thinking. What if unionized employees in a franchised restaurant chain wanted to call the shots on system procedures. What if the union decided that cooking temperatures were too high for a particular product or station, making the employees perspire a little? Or the service time criteria are onerous, and employees should be allowed to slow down and reduce their stress level?
Most franchise system procedures are developed by corporate with franchisee input over time, not by a few employees on social media discussing what changes they'd like to make.