This opinion piece is more about the technology business than franchising
but McDonald's is being broadly criticized (by non-restaurant people) for
not "Innovating" enough.
"The organization cheers and rewards the
innovators and soon enough
you have innovation everywhere – but very little
stuff getting done.
What happens next is chaos"
Isn't chaos the best
way to describe what goes on in a McDonald's kitchen?
When Innovation Becomes the Problem - NYTimes.com: