April 27, 2013

When Innovation Becomes the Problem

This opinion piece is more about the technology business than franchising
but McDonald's is being broadly criticized (by non-restaurant people) for
not "Innovating" enough.


"The organization cheers and rewards the innovators and soon enough
you have innovation everywhere – but very little stuff getting done. 
What happens next is chaos"

Isn't chaos the best way to describe what goes on in a McDonald's kitchen?

When Innovation Becomes the Problem - NYTimes.com:
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