Coalition of Franchisee Associations

April 27, 2013

When Innovation Becomes the Problem

This opinion piece is more about the technology business than franchising
but McDonald's is being broadly criticized (by non-restaurant people) for
not "Innovating" enough.

"The organization cheers and rewards the innovators and soon enough
you have innovation everywhere – but very little stuff getting done. 
What happens next is chaos"

Isn't chaos the best way to describe what goes on in a McDonald's kitchen?

When Innovation Becomes the Problem -

No comments: