The May 2009 issue of Franchise Times magazine features an
interview with McDonald's Ombudsman Ron Hawkins. He claims
to be the "conscience of the McDonald's system".
The best example of dispute resolution described is an event
where Hawkins used an out-placement service to help an
Operator who was having problems find "another job".
It's obvious that, after 36 years working for McDonald's
Corporation Ron has been conditioned to think of Owner/
Operators as simply corporate employees.
We will post a link to the article when it becomes available.