A lot gets written about the costs of delivery impacting restaurant operators. Maybe the question should be, why would the average consumer spend the extra money to have your food delivered?
If the industry focus is on "value," why are restaurants promoting the most expensive way to access the product?
My household spent a lot of money on delivery during the pandemic. Then we enjoyed going out and our trips to the grocery store. Lately, for various reasons, we've ordered more from McDonald's (Big Arch) and a few other chains. Gosh, it's expensive! Those fees! The gratuities! At least as compared to jumping in the car and driving a few minutes to my local McDonald's.
It's my impression that some people can afford to have their food delivered. But for those who can't or won't, no amount of advertising will force them to carve out more of their budget for food delivery.
Trying to increase sales with "value" and also trying to increase delivery sales are contradictory messages.
From now on, I'll see you at the drive-thru.
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