I've been watching the development of social media this year, particularly Twitter and Facebook - and have some comments.As for Twitter, after watching McDonald's Operators, Co-Ops, and corporate use Twitter I've formed the opinion there is littlepotential to build sales or reacha large humbler of people with Twitter. I originally thought Twitter might be a way to reachcurrent and potential employees but the demographics don't work since that age group are not usingTwitter but are texting or on Facebook.McDonald's Corporation has a couple of interns Twitting out of Oak Brook and that's fine and about as much attention as Twitter deserves.The very powerful Facebook is another story. The users go up and down the demographic scales. First off, Facebook should be a great recruiting tool if only you are linking back to your McState page.I have two cautions for McDonald's Owner/Operators:1) There is a lot of potential for branding and copyright problems with Facebook (or anything on the internet). You are not just using the brand name, logo, etc.in the local paper but putting it out for the entire world to see and abuse. I would think corporate management has a lot of concerns in this area.2) Social media should cost almost nothing to perform. There are thousands of "experts" in social media trying to sell theirservices to companies large and small. Many of these folks are displaced ad agency people. Anyone who is charging you more thana few dollars here and there to manage your social media activities is taking advantage. Be wary of the "experts" in this brand new, and constantly changing industry.
I appreciate your blog. I'm 48. I'm an O/O that's been around the business for a long time. I frequently seek my college age children's advice on marketing. Based on my children and wife's input, social media, including Twitter is a current and viable medium to access an entire generation and females. Surely, you aren't suggesting that we should not reach out to a younger generation and females on the medium of their choice?
Please check my comments again. I come to three conclusions:1) Social media is important but needn't be rushed.2) Facebook good - Twitter a waste of time3) There is a lot of potential for Owner/Operators to waste a lot of money hiring experts in this area.I come to these conclusions after viewing thousands of "tweets" by McDonald's corporate, O/Os, and Co-Ops and running a couple of my own Facebook pages for over a year.I also have kids in college and they've been on Facebook since Jr. High and they spend entirely too much time texting. But they and their friends have no use for Twitter, I think it's because they enjoy the privacy of texting and see no reason to tell the rest of the world what they're doing. Summary - there are lots of experts eager to spend your money on social media with little ROI.Thanks for your comments!..
Here's an good Cnet article on gen Yand social media. http://news.cnet.com/8301-17939_109-10265060-2.html
Post a Comment