This full article is behind the WSJ paywall but this quote is interesting:
"Dairy Queen says its relationship with franchisees has strongly improved in recent years.
Mr. Bader, who was the company’s chief operating officer in the U.S. and Canada before succeeding John Gainor as CEO, has worked closely with many of the franchisees. “I can
call him in the middle of the night and he answers,” said Riz Momin, a Georgia-based franchisee who owns about 15 stores. In disagreements, he said, “Troy doesn’t like to use
his power. He just goes in and convinces people.”
How Warren Buffett’s New Man at Dairy Queen Plans to Keep a Classic Brand Fresh - WSJ
If the article comes out from behind the paywall we'll post a new link.